Terms & Conditions


Conclusion of the contract
Contracts on this website may only be concluded in German.

You submit a binding offer to the Toucher GmbH, if you have gone through the online ordering process by entering the information requested there and in step 5 click the button "submit order". After you have sent your order, we will send you an e-mail confirming the receipt of your order and providing details (acknowledgment of receipt). This confirmation of receipt does not constitute acceptance of your offer, but merely informs you that your order has arrived.


The contract comes off with the delivery of the goods ordered by you.

Identity of the contracting party
The contract is concluded with the Toucher GmbH, unless expressly stated otherwise.

Business Address:

Toucher GmbH
Pellergasse 47a
90475 Nuremberg

Mobile +49 (0) 170/3273587
Telephone +49 (0) 911/98809827
E-mail: info@toucher-design.com
 

Managing directors:

Andreas Wolf

Entry in the Haldelsregister:
Register court: Nuremberg
Registration number: HBR 34536

Sales tax identification number according to §27 a sales tax law:
DE314996098

Storage of the contract text
Your order data will be stored in our house. If you wish this in printed form, you can print the "order confirmation". This will appear on your screen after you submit the order. If you have given us your e-mail address, you will also receive all relevant data of your order by e-mail, which can also be printed out.

Return Policy / Cancellation Policy
You can return the goods without stating reasons within two weeks by returning the goods. The period begins on receipt of this instruction in text form (eg as letter, fax, e-mail), but not before receipt of the goods. Only in the case of goods that can not be shipped by parcel (eg in the case of bulky goods) can you also declare the return by requesting a return in writing. To meet the deadline, the timely dispatch of the goods or the return request is sufficient. In any case, the return is at our expense and risk. The return or the return request must be made to:

Business Address:

Toucher GmbH
Pellergasse 47a
90475 Nuremberg

consequences of return
In the case of an effective return, the services received on both sides must be returned and any benefits (eg use advantages) that may have been incurred must be surrendered. In case of deterioration of the goods, compensation can be claimed. This does not apply if the deterioration of the goods is solely due to their examination - as they would have been possible in a shop, for example. Incidentally, you can avoid the obligation to pay compensation for any deterioration caused by the intended use of the item by not using the item as if it were your own and refraining from doing anything that would impair its value. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the return request, for us with the receipt.

End of the return policy
All documents that may help you with the return can be found along with the delivery note on your shipment. If you have questions about your right of return, please contact us.

Prices and delivery, payment options
All prices are in EURO, include VAT. in the amount of 19% and are plus shipping costs. In each case the price applies at the time of the order.

Delivery only within Germany. About our delivery time we inform you in the respective order process. If the specified delivery time can not be met, we will inform you by e-mail.

Further details can be found here.

Shipping
The shipping of the ordered goods is free of charge for our customers.

warranty
If delivered items have obvious material or manufacturing defects, including transport damage, so please complain such errors immediately to us. However, the omission of this complaint has no consequences for your statutory claims. For all defects occurring during the statutory warranty period of 2 years of the purchased goods, the statutory claims shall apply at your discretion.

Retention of title
Until full payment, the goods remain the property of Toucher GmbH.

Payment, due date, late payment
The payment of the goods takes place either by direct debit, on account or by credit card. Toucher GmbH reserves the right to exclude certain payment methods in individual cases or to use the payment method in advance.

Payment by sending cash or checks is unfortunately not possible. We exclude liability for any losses.

If you pay by direct debit, the charge will be made approximately 14 days after the invoice date. When paying by credit card, the charge will be made after the shipment of the goods. In case of any returned items, the invoice amount may be reduced accordingly.