Delivery


Delivery time
The delivery time for items usually takes 2 to 3 business days from receipt of payment.

Freight forwarding
Some items are shipped as freight forwarding items due to their size or weight. A delivery date will be agreed with you by the shipping company.

Delivery Information
The exact delivery time for your order will be shown to you in an online order in the shopping cart and communicated personally by a telephone order from our staff. If you have given us your e-mail address when placing your order, we will also send you an order confirmation, in which you will again be confirmed the delivery time. Your e-mail address will also provide you with additional helpful information in connection with your order, such as: Delivery and returns confirmations or free payment reminders.

Delays
If some items are not available at short notice or the promised delivery time is delayed, you will be informed by e-mail.

Delivery division
If the waiting time is too long, we automatically carry out a consignment, that is, you will receive the deliverable items and the delayed items will follow in a separate package. If we have your e-mail address, we will inform you with a delivery confirmation about the dispatch of your order in several packages.

Logistics partner
The ordered items will be packed by us as fast as possible and handed over to our logistics partner ready to ship. Please note that we have no influence on delays caused by our logistics partner.

Shipment tracking
Based on your parcel identification number / shipment number, you can always find out about the current shipment status of your parcel, if the shipping method does not contain parcel tracking. For further information on shipment tracking, please refer to your delivery confirmation by e-mail or our telephone customer service.